CLOUDSTACK SUPPORT

We have your back! 24/7/365 Technical support for your entire CloudStack Infrastructure

Having set up large Cloudstack environments across the globe, our engineers have a deep understanding of Cloudstack and are equipped to handle any query or requirement that you might have.
  • 24/7/365 availability
  • Reachable via Helpdesk, Live chat and phone
  • Emergency and priority support
SERVICES OFFERED

Services Offered

  • CloudStack Design/Installation/Configuration/Fine Tuning
  • CloudStack Billing
  • CloudStack upgrade
  • CloudStack Patching
  • WHMCS Integration
  • CloudStack Migrations
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TECHNICAL BRIEF

Supported Technologies

A set of Technologies we used for CloudStack Support

ACS

Apache CloudStack

Hypervisors

KVM and Xen

Storages

CEPH, NFS, iSCSI

Monitoring

Zabbix

How Support for StackBill Works ?

Client raises a ticket/chat/call

The engineer troubleshoots it to find the root cause

The team receives it and analyses it

Once the root cause is found, necessary fixes are applied

Escalates it to necessary levels

If it is related to hardware or underlying network, then it will be escalated to the Datacenter or Network admin with necessary logs

LEVELS OF SUPPORT

We offer different levels of support based on your requirement and severity of the problem:

L1

L1

Our basic support is always available for customers to log-in queries and issues that can be addressed within an agreed upon timeframe

L3

L3

Severe and pressing issues are handled by our L3 support team to ensure quick resolution and minimal business disruption

L2

L2

Highly qualified support team to understand the complexity of your issues, provide solutions or escalate further

L4

L4

We bring in our expert escalation team to crack difficult and urgent challenges as quickly and smoothly as possible.

SLA

  • 24/7/365 availability
  • 30 mins initial response time
  • Targeted resolution plan is 4 hrs
  • Targeted resolution time is 24 hrs

The targeted resolution plan and time depends on the nature of issue. If it is an easy issue, then it will be fixed quickly (maybe within an hour). Complex issues take longer to fix; but we strive to resolve it within the 24-hour time frame.

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WHAT ARE YOU WAITING FOR

IaaS can be deployed in Private, Public or Hybrid models depending entirely on the unique requirements of your business. Click here to speak to an AssistanZ Expert for an in-depth evaluation.

Contact Us